--- title: "Social Insights & Critical Alerts | MentionWatch" description: "Turn noise into clarity. Identify influential voices, spot critical alerts, and track engagement momentum." canonical_url: "https://mentionwatch.com/features/insights" meta: "og:description": "Turn noise into clarity. Identify influential voices, spot critical alerts, and track engagement momentum." "og:title": "Social Insights & Critical Alerts" "twitter:description": "Turn noise into clarity. Identify influential voices, spot critical alerts, and track engagement momentum." "twitter:title": "Social Insights & Critical Alerts" --- Insights # **Find the posts that need you first. ** Mentionwatch sorts what each scan finds into short lists: the negative posts most people saw, the positive posts most people liked, and the voices behind both. Start at the top of each list. [**Start free trial **](https://mentionwatch.com/signup) **See the lists ** 14-day free trial · No credit card · Cancel any time mentionwatch.com/dashboard/stats **Critical alerts ** Most-viewed negative posts in this range. 3 of 55 **@priya.shah**Needs a reply14 min ago Got the wrong order twice at Lumen Coffee this week. Anyone else? Negative · 2.1K views **@tomreid**6 h ago Lumen Coffee cold brew tasted watered down today. Used to be my go-to. Negative · 1.4K views **@sam.okafor**1 d ago Waited 25 minutes at Lumen Coffee and the oat milk was out again. Negative · 960 views What the lists show ## **A short list beats a long feed.** Every mention still lands in your inbox. These lists sit on top of it, so the posts with the most reach are the first ones you read. Engagement spotlight ### **Praise worth sharing** The positive posts people liked most, in one place. Thank the person, repost it, or ask if you can use it on your own page. - Positive posts sorted by likes - Covers every platform you track - Open the original post in one click **Engagement spotlight ** Most-liked positive posts in this range. **@mads.eats**2 h ago Ranking every flat white in town. Lumen Coffee takes first place, not close. Positive · 4.2K likes · 186 comments **@nora\_bakes**5 h ago Morning pastry run ended at Lumen Coffee again. The cardamom bun is unreal. Positive · 1.8K likes · 64 comments **@ellapark**2 d ago Best work-friendly cafés: Lumen Coffee has the plugs, the wifi and the quiet. Positive · 920 likes · 41 comments Voices ### **The people whose posts got seen** Authors are ranked by the views their posts about you got, with the mood of what they wrote. One person with a big audience can matter more than ten small posts. - Separate lists for positive and critical voices - Mood shown per person, across all their posts - Open a person to read everything they posted about you **Voices ** Most viewed 1. 1**Mads Holm**212K viewsMostly positive · 4 posts 2. 2**Nora Lindqvist**84K viewsMostly positive · 6 posts 3. 3**Ella Park**22K viewsPositive · 1 post 4. 4**Priya Shah**2.1K viewsMostly critical · 2 posts No black box ### **Every list says how it is sorted** There is no secret score. Each list is a filter on sentiment and a sort on views or likes, so you can tell at a glance why a post is at the top. - Sentiment is scored per post: positive, neutral or negative - Fix a wrong score and the lists update - Pick 7, 30 or 90 days, or a single platform - **Critical alerts**Negative postsMost viewed first - **Engagement spotlight**Positive postsMost liked first - **Top positive voices**Authors of positive postsMost viewed first - **Top critical voices**Authors of negative postsMost viewed first FAQ ## **Common questions** Something else? Write to [~~support@mentionwatch.com~~](mailto:support@mentionwatch.com).
**How does Mentionwatch decide what is important?**
Mentionwatch scores every post positive, neutral or negative, then sorts by reach: the most-viewed negative posts, the most-liked positive posts, and the authors whose posts about you got the most views. That separates routine mentions from posts that deserve attention.
**Can I use insights for reputation management?**
Yes. The insights view is designed to help you catch negative conversations early, find influential voices, and understand which posts are shaping audience perception.
**Does it only show negative mentions?**
No. Mentionwatch also highlights positive posts with strong engagement so you can amplify wins, thank advocates, and understand what is resonating.
**How often are insights refreshed?**
Insights update after every scan, and how often scans run depends on your plan: weekly during the trial, every 24 hours on Starter and every 12 hours on Growth. Scheduled scans are what keep the price affordable.
Pricing ## **Small plans for small brands.** Monthly billing, no contracts, cancel in the billing portal whenever you like. Every plan includes unlimited team members. Start with a 14-day trial, no credit card needed. ### **14-Day Trial** TRIAL Try it out for yourself! **Free**for 14 days [**Start free trial**](https://mentionwatch.com/signup?plan=1) Up to 80 mentions during the trial Up to 30 posts per keyword per scan. - Unlimited team members - Instagram, TikTok - 1 keyword or hashtag - Weekly scan cycle - 3 months of history ### **Solo** For the solo entrepreneur **$5**first month Then $12 per month. Cancel anytime. [**Choose Solo**](https://mentionwatch.com/signup?plan=4) Up to 900 mentions a month Up to 30 posts per keyword per scan. - Unlimited team members - YouTube, Instagram, TikTok, X - 1 keyword or hashtag - 24-hour scan cycle - 3 months of history ### **Starter** POPULAR For serious individuals. **$29**per month Code **EARLYBIRD** takes 20% off your first month. For the first 50 customers. [**Choose Starter**](https://mentionwatch.com/signup?plan=2) Up to 3,000 mentions a month Up to 30 posts per keyword per scan. - Unlimited team members - YouTube, Instagram, TikTok, X - 3 keywords or hashtags - 24-hour scan cycle - 3 months of history ### **Growth** For scaling projects. **$79**per month [**Choose Growth**](https://mentionwatch.com/signup?plan=3) Up to 16,500 mentions a month Up to 30 posts per keyword per scan. - Unlimited team members - YouTube, Instagram, TikTok, X, Facebook - 8 keywords or hashtags - 12-hour scan cycle - 3 months of history ## Sitemap See the full [sitemap](/sitemap.md) for all pages.