--- title: "Smart Social Media Notifications | MentionWatch" description: "Get an email when a post matches your rules. Set alert rules by sentiment, platform and keyword, checked after every scheduled scan." canonical_url: "https://mentionwatch.com/features/notifications" meta: "og:description": "Get an email when a post matches your rules. Set alert rules by sentiment, platform and keyword, checked after every scheduled scan." "og:title": "Smart Social Media Notifications" "twitter:description": "Get an email when a post matches your rules. Set alert rules by sentiment, platform and keyword, checked after every scheduled scan." "twitter:title": "Smart Social Media Notifications" --- Alerts # **Get an email when a post needs you. ** Set rules by mood, platform and words. After each scheduled scan, Mentionwatch checks the new posts against your rules and emails you the ones that match. Nothing else lands in your inbox. [**Start free trial **](https://mentionwatch.com/signup) **How rules work ** 14-day free trial · No credit card · Cancel any time mentionwatch.com/dashboard/notifications **Rules ** 2 of 3 on - Complaints When a negative post shows up on X, Instagram or TikTok, email hello@lumen.coffee. - Refunds When a negative post on Instagram mentions “refund” or “cold”, email emma@lumen.coffee. - Praise on TikTokPaused When a positive post shows up on TikTok, email hello@lumen.coffee. How alerts work ## **Only the posts you asked about.** A rule is a short sentence: which mood, which platforms, which words. Matches from a scan arrive together in one email. You decide how narrow the rule is, so you decide how much mail you get. Rules ### **Write the rule in plain words** Pick a mood, the platforms and, if you like, a few words a post has to contain. The rule reads back to you as a sentence before you save it. - Match on positive, neutral or negative posts - Limit a rule to one tracking or to certain platforms - Add words like “refund” to catch one kind of post **New rule ** Complaints **Mood ** Positive Neutral Negative **Platforms ** X Instagram TikTok YouTube Facebook **Words (optional) ** refund, cold **Send to ** hello@lumen.coffee When a ****negative**** post on ****X or Instagram**** mentions ****“refund” or “cold”****, send me an email. Cancel**Save rule** The email ### **One email per rule after each scan** When a scan finds posts that match a rule, you get one email listing them, so you can decide from your inbox which ones need a reply. - Every post that matched in that scan, in one email - A link straight to the original post - Send a test email from any rule
From
Mentionwatch
To
hello@lumen.coffee
Subject
**Mentionwatch alert **
instagramnegative **@priya.shah** Got the wrong order twice at Lumen Coffee this week, and the refund took ten minutes. Anyone else? **~~View original post → ~~** twitternegative **@tom\_reid** Lumen Coffee app charged me twice for one latte. Support says 3–5 days. **~~View original post → ~~** To disable this trigger, ~~click here~~. Timing ### **Checked after every scan, not realtime** Mentionwatch scans on a schedule, and rules run right after each scan. That keeps the price low, and it means an alert arrives hours after a post, not seconds. - Every 12 hours on Growth - Every 24 hours on Starter - Once a week during the 14-day trial **Today ** Next scan in 9 h 1. 06:00**Scan finished**31 new posts about Lumen Coffee 2. 06:02**Rules checked**2 posts matched “Complaints” 3. 06:02**2 emails sent**to hello@lumen.coffee 4. 18:00**Next scan**Every 12 hours on Growth FAQ ## **Common questions** Something else? Write to [~~support@mentionwatch.com~~](mailto:support@mentionwatch.com).
**What can trigger a notification?**
A rule matches on sentiment, platform, tracking and keywords, for example a negative post on X that mentions “refund”. After each scan, the new posts are checked against your active rules, and the matches for each rule arrive together in one email.
**Can alerts go outside Mentionwatch?**
Alerts are sent by email to the address you set on each rule, so they can go to your own inbox or a shared team address. Email is the only channel today; there are no Slack, Discord or webhook alerts.
**Can I avoid noisy alerts?**
Yes. Narrow a rule to negative posts, one platform or a few specific words instead of every mention, and pause a rule with its switch when you do not need it.
**Are notifications useful for small teams?**
They are built for small teams and founders who need quick awareness without keeping a social monitoring dashboard open all day.
Pricing ## **Small plans for small brands.** Monthly billing, no contracts, cancel in the billing portal whenever you like. Every plan includes unlimited team members. Start with a 14-day trial, no credit card needed. ### **14-Day Trial** TRIAL Try it out for yourself! **Free**for 14 days [**Start free trial**](https://mentionwatch.com/signup?plan=1) Up to 80 mentions during the trial Up to 30 posts per keyword per scan. - Unlimited team members - Instagram, TikTok - 1 keyword or hashtag - Weekly scan cycle - 3 months of history ### **Solo** For the solo entrepreneur **$5**first month Then $12 per month. Cancel anytime. [**Choose Solo**](https://mentionwatch.com/signup?plan=4) Up to 900 mentions a month Up to 30 posts per keyword per scan. - Unlimited team members - YouTube, Instagram, TikTok, X - 1 keyword or hashtag - 24-hour scan cycle - 3 months of history ### **Starter** POPULAR For serious individuals. **$29**per month Code **EARLYBIRD** takes 20% off your first month. For the first 50 customers. [**Choose Starter**](https://mentionwatch.com/signup?plan=2) Up to 3,000 mentions a month Up to 30 posts per keyword per scan. - Unlimited team members - YouTube, Instagram, TikTok, X - 3 keywords or hashtags - 24-hour scan cycle - 3 months of history ### **Growth** For scaling projects. **$79**per month [**Choose Growth**](https://mentionwatch.com/signup?plan=3) Up to 16,500 mentions a month Up to 30 posts per keyword per scan. - Unlimited team members - YouTube, Instagram, TikTok, X, Facebook - 8 keywords or hashtags - 12-hour scan cycle - 3 months of history ## Sitemap See the full [sitemap](/sitemap.md) for all pages.