How does Mentionwatch decide what is important?

Mentionwatch scores every post positive, neutral or negative, then sorts by reach: the most-viewed negative posts, the most-liked positive posts, and the authors whose posts about you got the most views. That separates routine mentions from posts that deserve attention.

Can I use insights for reputation management?

Yes. The insights view is designed to help you catch negative conversations early, find influential voices, and understand which posts are shaping audience perception.

Does it only show negative mentions?

No. Mentionwatch also highlights positive posts with strong engagement so you can amplify wins, thank advocates, and understand what is resonating.

How often are insights refreshed?

Insights update after every scan, and how often scans run depends on your plan: weekly during the trial, every 24 hours on Starter and every 12 hours on Growth. Scheduled scans are what keep the price affordable.

Insights

Find the posts that need you first.

Mentionwatch sorts what each scan finds into short lists: the negative posts most people saw, the positive posts most people liked, and the voices behind both. Start at the top of each list.

Start free trial See the lists

14-day free trial · No credit card · Cancel any time

mentionwatch.com/dashboard/stats

Critical alerts

Most-viewed negative posts in this range.

3 of 55

@priya.shahNeeds a reply14 min ago

Got the wrong order twice at Lumen Coffee this week. Anyone else?

Negative · 2.1K views

@tomreid6 h ago

Lumen Coffee cold brew tasted watered down today. Used to be my go-to.

Negative · 1.4K views

@sam.okafor1 d ago

Waited 25 minutes at Lumen Coffee and the oat milk was out again.

Negative · 960 views

What the lists show

A short list beats a long feed.

Every mention still lands in your inbox. These lists sit on top of it, so the posts with the most reach are the first ones you read.

Engagement spotlight

Praise worth sharing

The positive posts people liked most, in one place. Thank the person, repost it, or ask if you can use it on your own page.

Positive posts sorted by likes
Covers every platform you track
Open the original post in one click

Engagement spotlight

Most-liked positive posts in this range.

@mads.eats2 h ago

Ranking every flat white in town. Lumen Coffee takes first place, not close.

Positive · 4.2K likes · 186 comments

@nora_bakes5 h ago

Morning pastry run ended at Lumen Coffee again. The cardamom bun is unreal.

Positive · 1.8K likes · 64 comments

@ellapark2 d ago

Best work-friendly cafés: Lumen Coffee has the plugs, the wifi and the quiet.

Positive · 920 likes · 41 comments

Voices

The people whose posts got seen

Authors are ranked by the views their posts about you got, with the mood of what they wrote. One person with a big audience can matter more than ten small posts.

Separate lists for positive and critical voices
Mood shown per person, across all their posts
Open a person to read everything they posted about you

Voices

Every list says how it is sorted

There is no secret score. Each list is a filter on sentiment and a sort on views or likes, so you can tell at a glance why a post is at the top.

Sentiment is scored per post: positive, neutral or negative
Fix a wrong score and the lists update
Pick 7, 30 or 90 days, or a single platform

ListShowsSorted by

Critical alertsShows: Negative postsSorted by: Most viewed first
Engagement spotlightShows: Positive postsSorted by: Most liked first
Top positive voicesShows: Authors of positive postsSorted by: Most viewed first
Top critical voicesShows: Authors of negative postsSorted by: Most viewed first

FAQ

Common questions

Something else? Write to support@mentionwatch.com.

How does Mentionwatch decide what is important?: Mentionwatch scores every post positive, neutral or negative, then sorts by reach: the most-viewed negative posts, the most-liked positive posts, and the authors whose posts about you got the most views. That separates routine mentions from posts that deserve attention.
Can I use insights for reputation management?: Yes. The insights view is designed to help you catch negative conversations early, find influential voices, and understand which posts are shaping audience perception.
Does it only show negative mentions?: No. Mentionwatch also highlights positive posts with strong engagement so you can amplify wins, thank advocates, and understand what is resonating.
How often are insights refreshed?: Insights update after every scan, and how often scans run depends on your plan: weekly during the trial, every 24 hours on Starter and every 12 hours on Growth. Scheduled scans are what keep the price affordable.

Pricing

Small plans for small brands.

Monthly billing, no contracts, cancel in the billing portal whenever you like. Every plan includes unlimited team members. Start with a 14-day trial, no credit card needed.

14-Day Trial

TRIAL

Try it out for yourself!

Freefor 14 days

Start free trial

Up to 80 mentions during the trial Up to 30 posts per keyword per scan.

Unlimited team members
Instagram, TikTok
1 keyword or hashtag
Weekly scan cycle
3 months of history

Solo

For the solo entrepreneur

$5first month

Then $12 per month. Cancel anytime.

Choose Solo

Up to 900 mentions a month Up to 30 posts per keyword per scan.

Unlimited team members
YouTube, Instagram, TikTok, X
1 keyword or hashtag
24-hour scan cycle
3 months of history

Starter

POPULAR

For serious individuals.

$29per month

Code EARLYBIRD takes 20% off your first month. For the first 50 customers.

Choose Starter

Up to 3,000 mentions a month Up to 30 posts per keyword per scan.

Unlimited team members
YouTube, Instagram, TikTok, X
3 keywords or hashtags
24-hour scan cycle
3 months of history

Growth

For scaling projects.

$79per month

Choose Growth

Up to 16,500 mentions a month Up to 30 posts per keyword per scan.

Unlimited team members
YouTube, Instagram, TikTok, X, Facebook
8 keywords or hashtags
12-hour scan cycle
3 months of history